Your NuvaMed Space
Patient guide — your psychiatrist has invited you to connect
What is NuvaMed
NuvaMed is the digital space your psychiatrist uses to organise your care. It is a private, secure place where your clinical team can stay in contact with you between sessions — sending you instructions, reminding you of appointments, and giving you access to the documents that belong to you. Nothing here replaces your relationship with your psychiatrist — it simply makes that relationship smoother.
What you find in your space
When you activate your account, you have access to:
- Your appointments: dates, times, and access details for in-person or video consultations.
- Messages from your team: instructions and reminders sent directly by your psychiatrist or their team.
- Your documents: certificates, prescriptions, and other clinical documents your doctor chooses to share with you — all in one place.
- Wellness check-ins (optional): if your psychiatrist sets it up, you can record how you are feeling between sessions — at your own pace, without pressure.
Your participation is yours to decide. Nothing here creates new obligations — it only opens possibilities you can use whenever you choose.
How to access your space
You receive an invitation email
The email comes from your psychiatrist through NuvaMed. It contains a personal link: never share that link, your password, or access codes, including with family members.
Tap the link
Tapping the link in the email opens your space directly. It works on mobile, tablet, or computer — no app installation required.
Sign in with Google or a link sent to your email
You can sign in with your Google account, or request that we send a secure link to your email each time you want to access — no password to remember.
Complete your profile whenever you like
When you first sign in we will ask a few basic questions. You can complete them then or come back later — there is no rush. You can pause and return whenever it suits you.
Your privacy and your consent
Your clinical information receives special protection. Below we explain why it is processed, which choices you can make, and how to exercise your rights.
Legal bases and consent
Your healthcare provider must tell you each purpose and its legal basis. Not all data processing relies on your consent: some uses are necessary to provide and document care or comply with legal duties. When an optional feature requires consent, we ask for a specific choice. You may withdraw it for future processing without affecting earlier lawful processing or records that must be retained.
What is required and what is optional
Not everything we ask you for is the same. This table summarises it:
| What it is for | Type | Why |
|---|---|---|
| Allowing your psychiatrist to keep your clinical record in NuvaMed | Necessary for care | The provider must maintain a clinical record and identify and explain the applicable legal basis. This processing is not presented as an optional permission. |
| Receiving appointment reminders by email or message | Optional | Helps you remember your consultations. You can turn it on or off at any time. |
| Recording your wellbeing between sessions | Optional | Helps your psychiatrist understand how you are doing between appointments. Only if you want to take part. |
| Sharing clinical documents with you (prescriptions, certificates) | Optional | Gives you digital access to your documents. You can accept or decline; ask the provider about the applicable alternative channel for delivery of each document. |
Your rights over your data
At any time you can exercise your rights over your personal data:
- Access: request to know what information NuvaMed holds about you.
- Correction: correct information that is inaccurate.
- Deletion: request removal of data that is no longer necessary (within what the law permits).
- Objection: object to certain uses of your information.
To exercise any of these rights, write to us at privacidad@nuvamed.cl or ask your psychiatrist's team for the correct contact channel. Requests are handled within the applicable legal period; identity and any retention exceptions must be verified.
Frequently asked questions
Is using NuvaMed mandatory?
No. You decide whether to activate your space and when to do it. Declining the portal does not automatically withdraw access to care, but it may change the channel or some digital conveniences. Coordinate with the provider on the applicable alternative channel for appointments, communications, and document delivery.
Who can see my information?
You and authorised members of your clinical team may access it. Where needed to operate or protect the service, access may also be limited to authorised NuvaMed personnel and contracted processors. Access must have a purpose, appropriate permissions, and confidentiality duties. NuvaMed does not sell clinical data. See the Privacy Policy for providers and transfers.
What happens if I do not want to give a certain permission?
Declining an optional feature does not authorise withdrawal of clinically indicated care, but that feature will be unavailable and the channel may differ. Your provider should explain any concrete consequence and the applicable alternative.
Can I change my mind later?
Yes. You can activate or withdraw optional permissions from your privacy settings. The choice applies to future use; some records may be retained where a legal duty or another legal basis applies.
Does this replace my psychiatrist?
No. NuvaMed is a space to maintain contact and facilitate communication with your clinical team — your psychiatrist remains your psychiatrist. Clinical decisions are always made by them, together with you.
I am not good with technology, or new apps make me anxious.
That is completely normal. You can go at your own pace and ask your psychiatrist's team for guidance. A family member may support you where appropriate, but never share your password, personal link, or access codes; if someone needs to act for you, ask the provider for an authorised representative access or process.
Is it secure?
We apply encryption in transit and at rest, access controls, and audit records. No system removes all risk or guarantees legal compliance on its own. NuvaMed provides controls that support duties under Law 20.584 and current Law 19.628, and preparation for Law 21.719 when it takes effect; the provider's configuration and operation also matter.
Who sees a young person's information?
A minor's clinical information is subject to confidentiality and enhanced protection. Access by the young person, parents or representatives, and the clinical team depends on age, evolving autonomy, representation, and the rules applicable to the case. The psychiatrist must assess this individually; the platform enforces the permissions configured by the provider.
Need help?
If you have any questions about how to sign in, something is not working as expected, or you would simply like someone to walk you through your space, contact your clinic's team — they are your first point of contact and can guide you or connect you with us.
You can also write to us directly:
Email: contacto@nuvamed.cl
Website: nuvamed.cl
There is always a real person who can help you.